Pan365 Privacy Policy – Your Data is Completely Safe With Us

01 What Information We Collect

Pan365 collects certain information to deliver the best gaming experience and maintain platform security. Only the data necessary for this purpose is collected, in accordance with this Privacy Policy.

Information collected at registration:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Mobile banking account details (for payment purposes)
• Current address and district
• Preferred language and time zone

Information collected during KYC verification:

• Copy of national ID or passport
• Selfie or photo (for identity verification)
• Utility bill or proof of address (if required)

Information collected automatically during use:

• IP Address & Device Information
• Browser type and operating system
• Gaming history & transaction records
• Time spent on the platform and usage patterns

02 Purpose of data use

Pan365 uses your data only for specific, legitimate, and transparent purposes. Your information is never used for any reason beyond what is described in this Privacy Policy.

03 Data sharing & third parties

Pan365 never sells, rents, or unlawfully transfers your personal data to third parties. However, limited information may be shared in certain defined circumstances.

Your data may be shared when:

• Payment processors: To secure transactions with mobile banking partners such as Mobile Banking, Nagad, Rocket, and others.
• Game software providers: Game studios may receive limited technical data during gameplay.
• For legal requirements: We may be required to disclose information to authorities under Bangladeshi law or by court order.
• In fraud investigations: Limited data may be shared with security specialists.

Even in these cases, pan365 ensures that third parties adhere to the same privacy standards and that data is used only for the specified purpose.

04 Cookies & Tracking Technologies

Pan365 uses cookies on its website and app to ensure smooth operation. Cookies are small text files stored on your device that help improve your user experience.

The cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics cookies: Anonymous data on user behaviour is collected to help improve the platform.

Most browsers allow you to control cookies. However, disabling essential cookies may prevent some pan365 features from working properly.

05 Data protection methods

Pan365 uses internationally recognized technical and administrative safeguards to uphold your privacy.

In the event of any security breach, pan365 will notify affected members within 72 hours and take prompt action to resolve the issue.

06 Data retention period

Pan365 does not retain your data longer than necessary. This Privacy Policy defines separate retention periods for each type of information.

• Account Information: For the duration the account is active and for 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming logs: 3 years.
• Cookie Data: Up to 1 year.
• Customer support contact: 2 years.

Once the retention period expires, your data is securely deleted or fully anonymised so that you can no longer be identified.

07 Your Rights

Under pan365's Privacy Policy, you have the following rights regarding your personal data:

• Right to access your data: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data in certain circumstances.
• Right to restrict processing: In certain cases, you may request that the processing of your data be temporarily suspended.
• Data portability: You may request your data in a readable format.
• Right to Object: You may object to your data being used for specific purposes.

To exercise these rights, contact our support team. Requests are typically responded to within 30 days.

08 Minor's Privacy

Pan365 is strictly prohibited for anyone under the age of 18. We never knowingly collect information from minors.

If we become aware that data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed. If you have any information about this, please contact our support team right away.

09 Changes to the Privacy Policy

Pan365 may update this Privacy Policy due to business changes, new regulations, or technological improvements. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Users will be notified on the platform of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this Privacy Policy once every few months.

10 Contact us

If you have any questions, concerns, or complaints about our Privacy Policy, you are welcome to reach out to our dedicated Privacy Team.

• Email: [email protected]
• Live Chat: Available 24/7 in the platform's support section.
• Response Time: Typically within 48 hours.

We take every complaint seriously and are committed to resolving issues promptly.