Pan365 Terms & Conditions – The Complete Guide for Members

01 General Terms & Definitions

These terms and conditions apply to the pan365 platform (https://pan365.app) and all of its services. References to "we" and "pan365" refer to the company operating the platform. "Member" and "you" refer to the registered user.

Pan365 is an online gaming and betting platform offering casino games, Sports Betting, bingo, and a wide range of other gaming services to users in Bangladesh. These terms and conditions are subject to change at any time, and members will be notified accordingly.

• These terms and conditions are governed by the applicable laws of Bangladesh.
• If any part of the Terms & Conditions is unclear, please contact our support team.
• A notice will be posted on the platform when the Terms & Conditions are updated.

02 Account Registration & Eligibility

To open an account on pan365, you must meet the following requirements. This section of the terms and conditions is critical — accounts that do not meet the eligibility criteria may be terminated.

• Age Limit: You must be 18 years of age or older. Accounts belonging to minors will be closed immediately and deposited funds may be forfeited.
• One Account Policy: Only one account is permitted per person, household, or IP address. If multiple accounts are detected, all accounts will be closed.
• Accurate Information: You must provide accurate and truthful information at the time of registration. Providing false information will result in account termination and forfeiture of any deposited funds.
• Identity Verification (KYC): Identity verification is mandatory before withdrawing or when certain thresholds are exceeded. A copy of your national ID or passport may be required.
• Password Security: You are responsible for the security of your account. Never share your password with anyone. Account sharing is strictly prohibited.

03 Deposit & Withdrawal Policy

Pan365 processes all transactions through Bangladesh's popular mobile banking services. This section of the terms and conditions covers all payment-related rules in detail.

Deposit Rules:

• Minimum deposit starts from BDT 300.
• Deposits are generally credited to your account instantly.
• Only make payments from a mobile number registered in your own name.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules:

• The minimum withdrawal amount is BDT 500.
• Withdrawals typically take between 15 and 30 minutes to process.
• Withdrawals are only possible to a registered mobile banking number.
• Withdrawals above a certain amount may be held if KYC verification has not been completed.
• Wagering requirements must be fulfilled before withdrawing any funds earned from a bonus.
• VIP members will receive their withdrawals within 10–15 minutes.

Pan365 reserves the right to investigate any suspicious transactions and may place a hold on payments if necessary.

04 Bonus & Promotion Terms

Pan365 regularly offers various bonuses and promotions. However, bonuses may be forfeited if these terms and conditions are not followed.

• Welcome Bonus: A welcome bonus is available on your first deposit. A wagering requirement must be met before the bonus can be used.
• Wagering Requirements: Each bonus has its own wagering multiplier (typically 20x to 35x). Bonuses cannot be withdrawn until the wagering requirement is met.
• Bonus Validity: Most bonuses are valid for 7 to 30 days. Once expired, the bonus and any associated winnings will be forfeited.
• Bonus Abuse: Attempting to claim bonuses through multiple accounts or artificial means will result in account termination.
• Cashback & Reload Bonuses: The terms for the weekly cashback and reload bonus are listed separately on the promotions page.

05 Gaming Rules & Fair Play

Pan365 is committed to maintaining a fully fair gaming environment. All our games run on internationally recognised RNG (Random Number Generator) technology, ensuring every outcome is completely unbiased and unpredictable.

• If a technical error occurs during a game, the round in question may be declared void.
• Winnings obtained by exploiting software bugs or glitches will not be paid out.
• In live games, the dealer's decision is final; however, disputes may be resolved using recorded footage.
• In Sports Betting, cancelled matches result in a full refund of the wager.
• If evidence of cheating or unfair methods is found in any game, the associated winnings will be forfeited.

The fairness of all game outcomes is regularly verified by independent third-party auditing firms. Our games operate on a Provably Fair basis.

06 Prohibited Activities

The following activities are strictly prohibited on the pan365 platform. Violating these terms and conditions will result in account termination and forfeiture of any deposited funds.

• Opening or operating multiple accounts.
• Using another member's account or buying and selling accounts.
• Using the platform for money laundering or illegal transfer of funds.
• Using bots, scripts, or automated software to play games.
• Colluding with other members in a fraudulent manner.
• Attempting to claim bonus benefits through artificial or fraudulent means.
• Attempting to hack or bypass the platform's security systems.
• Attempting to pass KYC verification using false or forged documents.

07 Responsible Gaming Policy

Pan365 believes gaming should be entertainment, not an addiction. That's why we place responsible gaming at the top of our priorities. This section of the terms and conditions has been designed with your mental and financial well-being in mind.

• Deposit Limits: You can set your own deposit limits on a daily, weekly, or monthly basis.
• Self-Exclusion: You can take a break from your account for anywhere between 24 hours and 6 months if needed.
• Permanent Closure: If you wish to stop gaming entirely, you can make use of our Self-Exclusion option.
• Reality Check: You will be periodically reminded of how long you have been playing.

If you or someone you know may be struggling with a gaming addiction, please contact our support team or Responsible Gaming Read the page.

08 Account Closure & Fund Returns

Pan365 reserves the right to close or suspend any account under the following circumstances:

• Upon breach of any clause within these terms and conditions.
• Upon evidence of fraudulent activity.
• By order of a court or law enforcement authority.
• Prolonged inactivity on the account (more than 12 months).

Members who wish to close their account must contact support. If no rules have been violated, any remaining balance will be refunded.

09 Dispute Resolution Process

If you have a dispute, please contact our support team first. Most issues are resolved within 48 hours.

• Once a complaint is submitted, pan365 will conduct a full investigation.
• Game logs and transaction records will be reviewed where necessary.
• Decisions made by pan365 are considered final, but will always be explained with full transparency.
• The relevant balance may be temporarily frozen during a dispute.

10 Privacy & Data Protection

Pan365 takes the protection of your personal information very seriously. Your data is collected, stored, and used strictly in accordance with our Privacy Policy.

• Your information will never be sold to third parties.
• Your information is used solely for service delivery and legal compliance purposes.
• All transactions are secured with SSL encryption.
• For more details, visit our Privacy Policy Read.

11 Limitation of Liability

Pan365 is not liable for the following:

• If a game or bet is cancelled due to loss of internet connection.
• Delays caused by technical issues on the part of a third-party payment provider.
• Service disruptions due to force majeure events (natural disasters, government restrictions, etc.).
• If account credentials are exposed due to the member's own negligence.

Pan365 is always committed to protecting the fair interests of its members and resolving any issues promptly.

12 Changes & Updates

Pan365 reserves the right to modify, amend, or cancel these terms and conditions at any time. Members will be notified on the platform before any changes take effect. Continued use of the platform after any changes constitutes acceptance of the updated terms.

We recommend reviewing this page once a month to stay up to date with the latest terms and conditions.